Privacy policy
Politique de confidentialité
1. Preamble
SAS FATHAL is a simplified joint stock company with a share capital of €550,000, registered in the Coutances Trade and Companies Register under number B 891 830 812, having its registered office at 2 Bd Girard Desprairies – 50400 Granville (hereinafter referred to as “SAS FATHAL”).
2. Type of data collected
The compulsory or optional nature of the data is specified at the time of collection. If this information is incomplete, obsolete or inaccurate, it may be impossible to create an account on the Site.
SAS FATHAL may collect and process some or all of the following data:
| Category of personal data processing | Category description |
| Data processed when placing an order | This is the personal data collected from Customers when creating and managing a Customer account on the Site and/or placing an order. It may include in particular: – Title, surname, first name, – Date of birth – Delivery and billing address, e-mail address, telephone number, – History of orders and order amounts – History of messages exchanged – Any other information that the Customer wishes to communicate to us in connection with the execution of the order. |
| Contact form | This is the personal data provided to make contact via the Site. It includes surname, first name, e-mail, telephone number, postal address, subject and content of the message. |
| Newsletter subscription | This is the e-mail address provided to subscribe to a newsletter via the Site. |
| Connection and browsing data | This connection and browsing data includes the data mentioned in the Cookie Management Charter. |
3. Purpose and legal basis of processing
Your personal data is collected for the following purposes:
| Legal basis | Purpose |
| Use of your data for contractual purposes | SAS FATHAL uses your data to perform the contract between us: – Create and manage your personal account – Allow you to use the Site – Allow you to use our payment system – Process and execute your orders |
| Use of your data based on your consent | On the basis of your consent, SAS FATHAL uses your data to send you : – Information and commercial offers – Newsletters |
| Use of your data on the basis of our legitimate interests | On the basis of our legitimate interest, in particular with a view to ensuring better quality of our services, SAS FATHAL uses your data to : – Conduct optional satisfaction surveys on our services with a view to improving them – Send you information and commercial offers related to our services – Carry out marketing statistics and analyses, in order to understand your needs – Prevent and combat computer fraud (spamming, hacking, etc.). |
Use of your data to meet our legal obligations
| SAS FATHAL may process your data for evidential purposes and to comply with its legal obligations. |
4. Retention period for personal information
The retention period for personal data varies according to the purpose for which it was collected:
Data relating to your use of the Site and the management of your contract and orders are kept for a period of 5 years after your request to unsubscribe from the Site, in particular for purposes of proof, or after a period of inactivity of 3 years, the customer’s account may be deleted after 3 years of inactivity,
Data relating to the sending of newsletters and information and commercial offers linked to our services (e-mail, telephone) are kept until you request unsubscription or deletion of your personal data, or after a maximum period of 3 years following the last contact from the person concerned,
Information required to comply with legal obligations is kept for the legal retention period.
5. Recipients of personal data (persons with access to data)
We undertake to treat all your personal data confidentially.
SAS FATHAL’s internal team may have access to your personal data but only in the performance of their duties and for the purposes set out in this Policy.
We do not share your data with third parties, except in the limited cases below:
Subcontractors: SAS FATHAL may use the services of other independent companies or individuals who provide certain services on its behalf:
Technical service providers such as webmasters and reservation system providers,
Payment services,
These service providers may have access to the personal information required to perform their services, but are not authorized to use it for any other purpose.
Transfer of companies or activities: In order to develop its activities, SAS FATHAL may sell all or part of its assets or acquire other companies, businesses, subsidiaries or branches of activity. In the event of such transactions, personal data processed by the company will generally form part of the assets transferred, but will remain subject to any pre-existing privacy policy, unless otherwise agreed by the persons concerned.
Authorized administrative and judicial authorities. In order to comply with its legal obligations, SAS FATHAL may transfer your personal data to authorized administrative and judicial authorities.
With your consent. Unless SAS FATHAL has to comply with a legal obligation, SAS FATHAL will inform you if its information is transferred to a third party. You have the option of not giving your consent to such transfer.
6. Data transfer outside the EU
We store your personal data within the European Union. However, some of our subcontractors may be located outside the European Union. In the event of data transfer in this context, we verify that the processing is carried out in accordance with this privacy policy and that a sufficient level of protection is guaranteed in compliance with the applicable regulations either as part of contractual obligations or as part of adequacy decisions.
7. Minors
The Site has not been designed for use by minors (under 18). Under no circumstances do we authorize the use of our services by minors under the age of 18. We do not knowingly collect personal data from minors. If a parent becomes aware that his or her child has provided us with Personal Information (or if a guardian becomes aware that the child for whom he or she is responsible has provided us with Personal Information), he or she should contact us by e-mail at the following address: reservation@hotel-musee-granville.com.
8. Your right to access your personal data
In accordance with Article 13 of Regulation (EU) 2016/679 of April 27, 2016 and Article 32 of Law 78-17 of January 6, 1978, you are informed that you have the following rights:
Right of access
This is your right to obtain confirmation as to whether or not your data is being processed, and if so, to access this data.
Right of rectification
This is your right to obtain, as soon as possible, the rectification of inaccurate data and the completion of incomplete data.
Right of deletion
This is your right to obtain, as soon as possible, the deletion of your data, subject to our legal retention obligations and our legitimate interest in retaining this information.
Right of restriction
This is your right to obtain the limitation of processing when you object to it, when you dispute the accuracy of your data, when you believe that their processing is unlawful, or when you need them for the establishment, exercise or defense of your legal rights.
Right to object
This is your right to object at any time to the processing of your data by SAS FATHAL, unless SAS FATHAL has legitimate grounds for doing so. You may also object to the processing of your data for commercial prospecting purposes.
Right to portability
This is your right to receive your data in a structured, commonly used, machine-readable and interoperable format, and to pass it on to another data controller without us interfering.
Right not to be subject to a decision based on automated processing
You have the right not to be subject to a decision based exclusively on automated processing that produces legal effects concerning or affecting you, except where such a decision is necessary for the conclusion or performance of a contract, or is authorized by law.
Complaints
You have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL): https://www.cnil.fr/fr/plaintes
Instructions in the event of death
You have the right to give instructions concerning the fate of your personal data in the event of your death.
How to exercise your rights
You can send any request accompanied by a copy of an identity document to SAS FATHAL :
By post to the following address Hôtel du Musée – 110 avenue de la Libération – 50400 Granville – France
By e-mail to the following address: reservation@hotel-musee-granville.com
In accordance with Article 17 of Regulation (EU) 2016/679 of April 27, 2016, the exercise of these rights must not deprive SAS FATHAL of its right to retain in order to comply with its legal obligations and for evidential purposes.
9. Your right to object to commercial offers
9.1 – Sales proposals by e-mail or SMS
Thus, on the forms you fill in, you are expressly asked for your consent to receive offers from us and, as the case may be, from our partners.
However, your express prior consent is not required if you are already a SAS FATHAL customer and the purpose of our request is to offer you products or services similar to those we already provide.
In all cases, you always have the option of objecting to receiving such solicitations by carrying out the following actions:
For e-mail, by clicking on the unsubscribe link provided in each e-mail, by going to your online account or by contacting us by e-mail at the following address: reservation@hotel-musee-granville.com
For sms, by sending a STOP SMS to the number indicated in the sms or by contacting us by e-mail at the following address: reservation@hotel-musee-granville.com
9.2- Commercial offers by telephone
If you do not wish to receive commercial offers on your personal telephone number (if this has been communicated to us), you may object:
By contacting us by e-mail at the following address: reservation@hotel-musee-granville.com
By registering on the “Bloctel” telephone anti-solicitation list at the following address: https://conso.bloctel.fr in accordance with articles L223-1 and L223-2 of the French Consumer Code.
10. Links to other websites or third-party services
11. Personal data security
SAS FATHAL has put in place physical and electronic security measures as well as safeguarding procedures in relation to the collection, storage and communication of your personal data and in particular:
Securing access to our premises and IT platforms
Raising awareness of confidentiality requirements among our employees who have access to your personal data
Securing data access, sharing and transfer,
High standards of data protection when selecting our subcontractors and, where applicable, our partners.
12. Policy modification
This Policy may be modified, supplemented or updated in order to comply with any legal, regulatory, jurisprudential or technical developments. However, your personal data will always be processed in accordance with the Policy in force at the time of collection, unless you agree otherwise or if a mandatory legal requirement stipulates otherwise.